PianoHealer
Privacy Policy
Last updated: 2 June 2026
1. Introduction
PianoHealer respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how your personal information is collected, used, stored, and protected when you contact or use PianoHealer services.
2. Data Controller
The data controller responsible for your personal information is:
Radman Khosravi Afzal
Trading as: PianoHealer
Website: pianohealer.co.uk
As a self-employed individual and sole operator of PianoHealer, Radman Khosravi Afzal is also the person responsible for privacy and data protection matters.
For any privacy-related requests, including requests to access, amend, or delete your records, please contact:
Email: info@pianohealer.co.uk
3. Information Collected
PianoHealer may collect and store the following information:
- Name
- Phone number
- Email address
- Home or service address
- Piano details and service history
- Appointment history
- Communications relating to bookings or services
No sensitive personal data is intentionally collected.
4. How Your Information Is Used
Your information is collected and used solely for legitimate business purposes, including:
- Booking and providing piano tuning or related services
- Contacting you regarding appointments
- Maintaining service records
- Client retention and future service follow-up
- Record keeping for business administration
Your personal data is not sold or shared for marketing purposes.
5. Legal Basis for Processing
Personal data is processed under the following lawful bases:
- Performance of a contract — providing requested services
- Legitimate interests — maintaining client records and business continuity
- Legal obligations where applicable
6. Data Retention
Client records may be retained for up to 10 years for client retention, service history reference, and business record purposes.
You may request deletion of your records at any time, unless retention is required by law.
7. Data Sharing
PianoHealer does not sell personal data to third parties.
Information may only be shared when necessary with:
- Payment providers
- Accountants or legal authorities where legally required
- Website or email hosting providers necessary for business operation
All reasonable steps are taken to ensure your data remains protected.
8. Data Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, misuse, loss, or disclosure.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
9. Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request restriction of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk/
10. Cookies and Website Data
pianohealer.co.uk may use basic cookies or analytics tools to improve website functionality and performance.
You may disable cookies through your browser settings.
11. Changes to This Policy
This Privacy Policy may be updated from time to time. Any updates will be published on this page with the revised date.
12. Contact
For all privacy or data protection matters, please contact:
Radman Khosravi Afzal
Email: info@pianohealer.co.uk
Website: pianohealer.co.uk